Frequently Asked Questions
WHICH PAYMENT METHODS ARE ACCEPTED?
VISA, MasterCard, Discover, and American Express.
WHAT ARE MY SHIPPING COSTS?
Shipping for all orders under $50.00 will be a flat rate of $7.50. Any order greater than $50.00 will have free shipping.
WHEN WILL ITEM ARRIVE?
We strive to fill all orders within 48 hours. If there is an unexpected delay, a representative will contact you to update you about the projected ship date of your order.
Shipping times vary depending on location. Orders will be shipped via USPS, FedEx or UPS ground depending on size of items, so please be aware of approximate shipping duration.
An email will be sent confirming the shipping of your order and will include tracking information.
CAN YOU SHIP INTERNATIONALLY?
We will NOT ship internationally. All orders must have billing and shipping addresses in the United States. Exporting certain firearm products may be subject to U.S. and other government requirements. The United States and other governments control the export of certain munitions. These controls encompass export regulations and license requirements. Whether a product requires an export license can depend on the product itself, the end-user and/or purchaser assume all responsibility for compliance with all laws. For more information, consult the U.S. Arms Export Control Act, the U.S. Export Administration Act, the U.S. Export Administration Regulations, and U.S. International Traffic in Arms Regulations.
WHAT IS TAX RATES FOR ITEM PURCHASED?
To cover sales tax, a fee of approximately 6.0% (subject to change) will be added to the total for orders with a shipping address in Idaho.
Although we, as the seller, are not obligated to collect sales tax for states other than Idaho, a purchase from us is subject to your state's sales/use tax unless it is specifically exempt from taxation. A purchase is not exempt merely because it is made over the Internet or by other remote means. Your state, if it imposes a sales/use tax, requires that you report and pay the tax due on your purchases. Details of how to file this return may be found on your state's department of revenue website.
RETURNS AND EXCHANGES
WHAT IS YOUR RETURN POLICY FOR NEW PRODUCTS?
If the item you received from us is not the item you ordered or it is damaged in some way, we will make every effort to replace it as soon as possible, or we will gladly take back the item and credit you the merchandise price along with shipping and handling costs.
Amend2 cannot refund any purchase unless it was made on www.amend2mags.com. If you purchased the product through another company, please reach out to them for their respective return policies. If the item was purchased on www.amend2mags.com refunds can only be processed within 60 days of purchase date.
Return and/or redelivery shipping costs are the customers' responsibility.
WHAT IF I HAVE A DEFECTIVE PRODUCT?
Amend2 stands behind all its products and provides an industry best lifetime warranty. If you ever experience an issue with an Amend2 product at any time, please contact us directly via phone at 208-557-8734 or email at firstname.lastname@example.org, and we'll explain how to warranty out your defective products. Issues are rare, but we believe in making a quality product that we are proud to put our name on and stand behind.
HOW DO I MAKE A RETURN?
To make a return, please take the following steps:
Before returning defective products, please contact us first at 208-557-8734 or email@example.com
Ship the item back in the original packaging. If that is not possible, please wrap the item in bubble wrap or other quality padding and place in an appropriate box. The item must be securely wrapped inside the box during transport as we cannot be responsible for shipping damages, and please obtain tracking information in case the package is lost in transit.
Include a note containing your name, shipping address, phone number and email, and the reason for the return (including information about the firearm, ammo, and usage environment for defective returns). Please include a copy of the receipt if possible as well.
Packages must be returned prepaid- we do not accept COD packages.
Send all returns and exchanges to:
2184 Channing Way #129
Idaho Falls, ID 83404
Amend2 may take up to 10 business days to be able to process any returns, exchanges or warranty claims. For a status update on your claims process please email us at firstname.lastname@example.org
Exporting of certain firearm-related products may be subject to U.S. and other export requirements. The United States and other governments control the export of certain sophisticated technologies, as part of an international effort to combat illegal use of weapons. The purchaser and recipient of any of our items recognize their legal obligation to abide by all laws and regulations both within and without the United States. These laws include, without limitation, the U.S. Arms Export Control Act, the U.S. Export Administration Act, and the U.S. International Economic Emergency Powers Act, and regulations issued pursuant to these statutes, including the U.S. International Traffic in Arms Regulations (ITAR) and the U.S. Export Administration Regulations (EAR).
As part of the express consideration provided for receipt of Amend2's goods, technical data and/or services, you, our customer, acknowledge that the export, re-export or other transfer, directly or indirectly, of the goods, technical data and/or services provided by Amend2 in violation of U.S. law is prohibited. Customers acquiring goods, technical data and/or services from Amend2 shall be responsible for obtaining any necessary U.S. or other government authorization required to ensure compliance with applicable export laws.
At Amend2, we support responsible gun ownership. Observe safe firearm handling practices at all times. Failure to do so may result in serious bodily injury or death. Amend2 is not responsible for the use, misuse, misinformation, damage, death or injury from modifications, incorrect or illegal use of products. This product may be restricted in some states and local jurisdictions. Buyer assumes responsibility and awareness in abiding by all applicable local, state, national and international laws.
Thank you for your purchase and for exercising your second amendment right to keep and bear arms.
For further information regarding the applicable laws, regulations, and policies, please consult with your export control administrator or contact:
U.S. Department of State
Directorate of Defense Trade Controls
Compliance & Registration Division
2401 E Street NW, SA-1, Room H1200
Washington, DC 20522-0112
DDTC Response Team
Tel.: (202) 663-1282
U.S. Department of Commerce
U.S. Department of the Treasury
Access to the official ITAR can be found here: http://www.pmddtc.state.gov/regulations_laws/itar.html